Terms and Conditions

1. Product Configuration and Shipping

The routers sold by VPN Safe Spot LLC are brand new and come in unopened packaging. However, as part of our configuration service, the router is opened to configure the necessary VPN software before shipment. This ensures that the product is ready for use upon arrival.

We have verified with ASUS that the router remains eligible for registration, and all manufacturer warranties are valid for the purchaser of the router.

2. VPN Usage and Streaming Services

The primary focus of our product is to provide privacy and security for your home network. A valid use of VPNs includes adjusting your virtual location to access regionally restricted content on streaming services. While this use is legal, it is not supported by many streaming platforms, which actively seek to block VPN providers.

Our VPN provider, hide.me, employs sophisticated techniques to mask IP addresses and enhance compatibility with streaming services. However, occasional disruptions may occur if a streaming service successfully blocks a VPN server. In such cases, VPN Safe Spot LLC recommends connecting to a different hide.me VPN server. Please note that VPN Safe Spot LLC does not provide support for issues arising from streaming service blocks.

3. VPN Subscription

  • Device Coverage: Your router provides VPN coverage for all connected devices within your home. Additionally, your subscription allows for 9 simultaneous connections for devices such as PCs, phones, and tablets outside your home.
  • Additional Features: Visit our support page to download hide.me software for additional devices and platforms. For a comprehensive list of features included with your VPN subscription, visit https://hide.me/en/why-hideme.

4. Warranty and Support

  • Router Warranty: All hardware warranties and support are covered by ASUS.
  • VPN Configuration Support: VPN Safe Spot LLC will support the configuration of the VPN while the router has an active VPN subscription.
  • Application Support: All support for the VPN application, including technical issues, is handled by hide.me VPN.

5. VPN User Credentials

Your VPN service username and password are assigned during the setup process. Should you wish to change these credentials, you must contact our support team. Please note that any changes to these credentials will require a new configuration for the router.

6. Privacy Policy

At VPN Safe Spot LLC, we are committed to respecting your privacy and safeguarding your personal information. We do not share your personal data with any unauthorized third parties. The only information we collect and retain is your email address, which is used solely for subscription-related communication and to enhance your experience with our services.

All store transactions and related financial operations are securely processed and handled by our third-party e-commerce platform, Shopify. VPN Safe Spot LLC does not directly store, process, or have access to any of your financial data, including credit card or payment details.

Shopify employs industry-standard security measures to ensure your payment information is protected. For more information about Shopify’s privacy practices, please visit their Privacy Policy.

Our commitment to privacy extends to our VPN services. Your online activity remains private and is not logged or monitored by VPN Safe Spot LLC. The VPN infrastructure is managed by hide.me, a trusted and secure provider committed to user anonymity. For more details about their privacy practices, please visit hide.me Privacy Policy.

7. Refund Policy

Due to the nature of our configuration service, all routers are tested and verified to work before shipment. Refunds are only granted within a 30-day period for justifiable reasons. A restocking fee of 25% of the purchase price will be applied to any returns. Shipping costs are non-refundable.

8. Limitation of Liability

VPN Safe Spot LLC is not liable for:

  • Service interruptions caused by VPN provider restrictions or streaming service blocks.
  • Misuse of the router or VPN service.
  • Any changes in availability, functionality, or third-party support from hide.me VPN or ASUS.

9. Additional Configuration Details

  • We do not add any third-party software to the routers.
  • Our configuration process includes:
    • Setting up the SSID and Password.
    • Disabling WPS for enhanced security.
    • Changing the default admin password.
    • Configuring up to 5 OVPN connections supported by the router.
    • Updating the router's firmware to the latest version available at the time of configuration.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Arizona, USA. Any disputes arising from the use of our products or services will be subject to the jurisdiction of Arizona courts.

11. Call to Action

By purchasing and using our product, you agree to the Terms and Conditions outlined above. For any questions or support inquiries, please contact us at support@vpnsafespot.com.